|Deliveries and Collections
DSM recognises that customers need to be assured of access to their documents and media in an organised and speedy manner. Through on-line access to DSM's database customers can order retrievals, collections and purchases (flat-pack boxes etc.) and can identify the speed with which they require the items to be delivered or collected as follows:
- Within 2 hours of request (Express)
- On the same day
- On the next day
- As per the customer's request if this is different to the three categories above
DSM provides a wide ranging delivery and collection service to its customers that is available 24 hours daily and 7 days a week (including Christmas). DSM has three sign-written and alarmed vans on the road for this purpose and staff members are easily identifiable by means of a uniform (black) that is crested with DSM's name and logo. Customers are provided with three out-of-hours telephone numbers and these numbers are also available on DSM's answering machine during out- of-office hours. At all times two staff members are on-call to ensure that all out-of-hours and emergency requirements receive a prompt and efficient response.
If a customer requests a collection at the same time as a delivery, regardless of the number of boxes/items, there is no additional charge to the customer. The charge relates to the journey and not to the number of boxes/files being delivered/collected. In fact DSM recommends to customers that in order to be completely efficient they should strive where possible to organise deliveries and collections simultaneously.