Fast Response Delivery
When you store your documents off-site you need to know that you can have unlimited and timely access to them at all times. On most occasions documents are retrieved by customers in a planned and systematic manner using our next-day or same-day deliveries. However there are occasions when this is not adequate or appropriate e.g. in the case of urgent hospital admissions or during corporate audits etc.
DSM responds to all urgent requests both during and outside of normal working hours. We offer a two-hour delivery time (from the time the request is received by DSM) to all customers living within a 40 kilometer radius of our headquarters in Annacotty. For customers outside of the 40 kilometer radius we offer a 'rush' delivery which is an agreed delivery time based on our assessment of the fastest time we can safely get to the customer's site.
DSM has included its achievement of this service as a key business objective in both its current Business Plan and its Quality Manual and each year we track our actual success rate in this regard. Our minimum target is to achieve a 95% success rate. However year-on-year we have demonstrated results to show that we have an actual 100% record in this area.