Data Storage & Management Ltd T/A DSM was registered as a Limited Company in September 1998. In the following year (1999) DSM achieved its first ISO Quality Standard having implemented a robust Quality Management System to support the consistent provision of a reliable and cost effective service to its customers.
DSM has maintained its ISO Quality Standard since 1999 (upgraded to ISO 9001:2015 in 2017). In 2011 the company achieved the ISO Information Security Standard 27001:2005 (Upgraded to ISO 27001:2013 in 2015) and became one of a very small number of Records Management Companies in Ireland to achieve this standard.
While DSM has always provided a strong ethos of Data Protection at all levels, it has introduced additional changes to further strengthen and enhance this in compliance with EU General Data Protection Regulations (GDPR) 2018.
DSM employs a team of 12 highly trained and committed people, some of whom have been with DSM since it commenced trading in 1998. We respect and value all of our customers and recognise that without their loyalty and support DSM would not be able to continue to provide a stable and viable business and continue to improve our service.
Security and confidentiality are at the heart of DSM’s commitment to customers. DSM’s facility in Annacotty, Limerick is ‘state-of-the-art’ with a footprint of almost 25,000 square feet of warehouse, vault and office accommodation all of which is protected by CCTV and externally monitored burglar and fire alarms.
Customers can achieve significant efficiencies by storing its documents off-site. Such efficiencies include access to the security measures adopted by the off-site storage company as well as the management of these records through the storage Company’s electronic database.
Many customers report to DSM that having their documents off-site with DSM means that they are more available to them than if they were on their own site. Effectively this means that once in storage items are listed and easily retrievable and no further investment of staff time other than placing an order for a box/file is required.
The customer can ask DSM to catalogue all files within each box in which case no effort or preparation time is needed by the customer. The cost involved in cataloguing files individually is between 37c – 50c per file depending on the detail required.
However once all files are catalogued their description will appear on DSM’s database which will provide the customer with an on-line record of all items in storage and their current status e.g. On-site or off-site and who signed for them on retrieval etc.
The choice of method is entirely up to the customer. However if files are likely to be retrieved on a regular basis then the cataloguing of these is highly recommended. Customers have found that the investment made at the outset in the cataloguing of files can more than pay for itself in the long run in ease of retrievals as well as categorical clarification of which files are off-site.
DSM operates very high standards of security including externally monitored fire & burglar alarms and extensive CCTV both inside and outside its facility in Annacotty. Security and confidentiality are of paramount importance to DSM and its customers. All staff are highly trained in this regard and sign a confidentiality agreement on commencement of employment.
No issues at all they were very impressed at how fast we were able to get the docs back, thanks to yourselves
I really appreciate it
Thank you all for the kindness and professionalism over the past year. Your work ethic and reliability are flawless, and punctuality and efficiency is a force to be trailed with. It has been an absolute pleasure working with you all and I wish you the very best of luck in the future. (if my new place of employment are seeking a reliable and secure off site secure storage facility, I will not hesitate in recommending you all.
You provide a very good service from the lads who came into us, to the people in the office when we have queries, so I want to say ‘thank you’ for that.
You are a great company to work with and you provide the best customer service
I just wanted to thank you for all your help and absolute courtesy over the years with the retrieval and return of files. It was a pleasure to have you at the other end of the phone, you made things easy for me.
Your driver was brilliant
Good afternoon everyone,
Our audit is over, and we have zero conformances
Thank you so much for all your support over the past several days, especially when we had a lot of requests which you all responded to so quickly.
Thank you for all your help and support, it is much appreciated.
Super service, thank you