Last Updated: 11/03/2025

At DSM.ie, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our document storage and imaging services. We comply with all relevant data protection regulations, including the General Data Protection Regulation (GDPR).

1. Who We Are

Data Storage & Management Ltd.
Unit 2C Annacotty Business Park
Annacotty, Co. Limerick, V94 H6A0, Ireland
Email: info@dsm.ie
Phone: +353 61 332 206

2. What Personal Data We Collect

We collect various types of personal data to provide you with our services:

• Identification Data: Your name, contact details (email, phone number, postal address).
• Account Information: Username, password, any information related to your account.
• Document Data: Any personal data contained within documents you store or manage through our service.
• Payment Data: Billing address, credit card information, or other financial details.
• Technical Data: IP address, browser type, operating system, and usage data related to how you interact with our services.

We may also collect data from third parties, such as analytics providers (e.g., Google), advertising networks (e.g., Facebook), and service providers.

As a visitor to our website, we may use Google fonts, which means your IP address will be made available to Google. Many websites and apps use Google services to improve their content and keep it free. When they integrate our services, these sites and apps share information with Google. To learn more about the kind of information used, please visit Google’s Partner Sites Policy.

Google Analytics 4 (GA4) collects data to understand the customer journey better, using events instead of session-based data. It includes privacy controls such as cookieless measurement, behavioural and conversion modelling, and predictive capabilities. GA4 retains user-level data for a maximum of 14 months. For more information on how Google and GA4 collect your data, please review Google’s Terms.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• Service Provision: To provide and maintain our document storage and imaging services.
• Customer Support: To respond to your inquiries and resolve any issues.
• Payment Processing: To manage and process billing and payments.
• Security: To keep our systems secure and prevent fraud.
• Legal Compliance: To comply with legal obligations, such as tax reporting, or to respond to lawful requests from authorities.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a Contract: To fulfil our contract with you.
• Legal Obligations: To comply with our legal obligations.
• Legitimate Interests: To improve our services, provided these interests do not override your rights.
• Consent: When we rely on your consent to process your data, you can withdraw your consent at any time.

5. Sharing Your Data

We do not sell your personal data. However, we may share your data with:

• Service Providers: Third-party vendors who help us operate our services, such as payment processors and IT service providers.
• Legal and Regulatory Authorities: If required by law, we may disclose your data to governmental or regulatory bodies.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity.

6. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your privacy rights, such as by implementing the European Commission’s Standard Contractual Clauses.

7. How Long We Keep Your Data

We only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including meeting any legal, accounting, or reporting requirements.

When deciding how long to keep your data, we consider its amount, nature, and sensitivity, the potential risk of harm from unauthorized use or disclosure, the purposes of processing, and whether these can be achieved by other means, as well as legal requirements.

During our contract, some personal data may be transferred through our operating systems. We will store this information for seven years after our contract ends, after which it will be deleted. This does not apply to any documents stored with Data Storage & Management Ltd. Once the contract ends, we will organize the collection or transfer with you.

For tax purposes, the law requires us to keep basic information about our customers (including contact, identity, financial, and transaction data) for seven years after they stop being customers.

In some cases, we may anonymize your personal data for research or statistical purposes, allowing us to use this information indefinitely without further notice to you.

8. Your Rights Under GDPR

You have several rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.
• Rectification: You can request correction of inaccurate or incomplete personal data.
• Erasure: You can request deletion of your personal data in certain circumstances.
• Restriction: You can request the restriction of the processing of your personal data.
• Portability: You can request a copy of your personal data in a structured, machine-readable format.
• Objection: You can object to our processing of your personal data based on legitimate interests.
• Withdraw Consent: If we process your data based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@dsm.ie.

9. Keeping Your Data Safe

We use appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. These measures include encryption, secure storage, and access controls. However, no security measures can provide absolute protection.

10. Cookies and Tracking Technologies

Our website and services use cookies and similar technologies to enhance your user experience. For more information, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you either via email or through a notice on our website. Your continued use of our services after any changes will constitute your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Data Storage & Management Ltd.
Unit 2C Annacotty Business Park
Annacotty, Co. Limerick, V94 H6A0, Ireland
Email: info@dsm.ie
Phone: +353 61 332 206